This position is to assist in the management of a large teaching dental office focusing on children and veterans, responsible for the day-to-day functions of the back office, assisting dental interns and volunteer Preceptor Dentists in providing free dental care under the guidance of U of M CBCE programming and United Way of NW MI agency direction.


Clinic Oversight:

  • Oversee dental students providing free dental care as a credentialed Adjunct Faculty Instructor for UMSOD.
  • Assist Preceptor Dentists with their roles and responsibilities in the clinic.
  • Responsible for assisting dental interns in understanding dental materials, treatment planning patients, documenting appropriately in patient records, acquiring diagnostic radiographs, and working on patients.
  • Represent UW in community collaborations relating to dental projects and initiatives.
  • Work in partnership with the Office Manager to manage patient appointments.
  • Ensure that dental interns use behavior guidance techniques to provide a positive experience for all patients.
  • Schedule lunch-n-learns as appropriate.
  • Manage numerous projects of varying sizes and complexity simultaneously.
  • Manage and report sharps injuries following clinic protocols.
  • Attend mobile dental events as requested.
  • Have a working knowledge of agency policies and administrative procedures.
  • Plan ahead for downtime when dental interns are absent.
  • True appreciation for military service men and women who have given so much for our country.

Sterilization, Supply, and Equipment Management:

  • Verify staff dental assistant performs daily, weekly, monthly, quarterly, and annual maintenance of equipment with documentation.
  • Verify daily sterilization follows OSHA/CDC guidelines, ensuring proper sterilization techniques are used at all times.
  • Assist dental interns in proper PPE donning and doffing as needed.
  • Work with staff dental assistant to anticipate supply needs and maintain consistent availability of supplies and equipment within budget constraints.
  • Cultivate and manage collaborative relationships with vendors for donations and learning opportunities for dental interns.
  • Work with equipment companies to maintain functioning equipment, collaborate on repairs, and plan ahead for any downtime.
  • Work with vendors to make recommendations on products and report on products requested by dental providers.
  • Utilize all collaborations and networking opportunities to acquire monetary and in-kind donations as able.
  • Work with equipment companies to maintain functioning equipment, collaborate on repairs, and plan ahead for any downtime.
  • Maintain and work within a budget for all expenditures.
  • Manage a digital laboratory program in-house.
  • Work closely with vendors to provide a cutting-edge learning experience for dental interns.

Qualifications, Skills, and Abilities:

  • State of MI Dentist licensure required; CPR certification required.
  • Experience preferred in areas related to Eaglesoft dental software system, behavior guidance, public health, sterilization/OSHA/CDC, supply management and product ordering, oral surgery, digital laboratory/prosthodontics, CBCT, and program planning, including budget. Will consider an equivalent combination of education and work experience. 
  • Prefer a desire to work with children, well suited for a lively, fast-paced atmosphere.


United Way Core Competencies for all Staff:

  • Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities; this drives their performance and professional motivations.
  • Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
  • Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
  • Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
  • Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater organization.

Specific Requirements: 

  • Effective knowledge and practice of OSHA/CDC/HIPAA guidelines.
  • Demonstrated ability to learn behavior management skills.
  • Ability to develop good working relationships with staff, volunteers, and all community members.
  • Knowledgeable and efficient with computers and dental programs, including radiography.
  • Strong organizational skills for managing dental materials, supply, ordering, and clinic flow.
  • Diverse communication skills in regard to teaching and managing dental interns.
  • Awareness of social justice issues and DEI practice with staff and patients.
  • Obtain and maintain appropriate CE and certifications for licensure and U of M faculty status.
  • Positive attitude with strong work ethic and ability to multitask.

Supervisory or Managerial Responsibility:

  • Clinic Management, including staff assistants, dental interns, and volunteer dentists.

Residency and Travel

It is preferred that applicants reside in the service area and are available to attend early morning, evening, and/or weekend meetings on a periodic basis, and should be able to travel independently throughout Northern Lower Michigan.  5% travel within the service area.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to finger, manipulate, handle, and feel; reach with hands and arms; and talk or hear.  The employee is frequently required to stand or sit for long periods, occasionally required to walk in a rushed manner, and must lift and/or move up to 40 pounds as needed. The noise level in the work environment is usually moderate but may involve frequent outbursts and crying from child patients. Child patients may occasionally kick, bite, vomit, or punch. The work environment characteristics described here are representative of those encountered while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Exposure Risk

Under normal working conditions, HIGH exposure risk for blood-borne pathogens is present.

Diversity, Equity, and Inclusion Statement

We value the visible and invisible qualities that make each of us who we are, and we welcome that every person brings a unique perspective and experience to advance our mission.  

We strive to ensure that all community members, donors, volunteers, advocates, employees, and representatives of United Way of Northwest Michigan have equal access to solving community problems.

Minimum Salary Statement

All of the roles within UWNWM have pay ranges that are commensurate with the knowledge, skills, and abilities of the successful candidate. The minimum salary for this position is $15o,ooo.  Student Loan Repayment is available.

Job Category: In-Office
Job Type: Full Time
Region: Char-Em Region Greater Grand Traverse Region Wexford-Missaukee Region

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